Lead Agency
Perbadanan Putrajaya
Supporting Agencies
Touchpoint International
Key Metrics
users served
150000
annual events managed
300
local businesses targeted
1200
Image coming soon
Overview
The 2019 pilot project report highlights the development of the official Putrajaya Smart City Mobile App platform (Mobile Community Platform / MCP) by Touchpoint International in collaboration with Perbadanan Putrajaya. Serving over 150,000 users, the app connects city governments, citizens, local businesses, and tourists into a self-sustaining smart ecosystem.
Key Highlights
Virtual Tour Guide (VTG): Multilingual (Arabic, Chinese, Indian, English, Bahasa Malaysia) self-guided tours with a freemium model and visitor data analytics
Cashless Smart Economy: Mobile e-wallet payments and loyalty points program aiming at 1,200 local businesses
Events, Ticketing & Facilities: Management of over 300 annual events, online ticketing, and school/sports facility bookings
Attractions Booking: Cashless booking gateway for over 30 points of interest across Putrajaya
Feedback and Complaints: Real-time citizen engagement tool with geo-location tagging and automatic routing to departments
Safety and Security: Mobile panic button integrated with the Putrajaya Command Centre and physical panic buttons
Information Dissemination: Broadcasts real-time targeted news, notices, and promotional segments to specific audience segments
Technology Stack
Mobile Community Platform (MCP) framework by Touchpoint International
FPX & e-Wallet Payment Gateway
GPS & Geo-location Services
PCC Panic Button API Integration
VTG Freemium Analytics Engine
Status
Pilot
Year Launched
2019
Domain
Rating Tier
Level 1 (Smart City Early Adopter) → Level 2 (Developing Smart City)
Lead Agency
PSCB
Putrajaya Smart City Blueprint
Thrust 1: Smart Government
MSCF
Malaysia Smart City Framework
Smart Government
SDG
UN Sustainable Development Goals