Smart Government GV | Governance IND-19

Non-Emergency Response Time

Measurement and tracking for Non-Emergency Response Time.

Achieved Level 3 Target
Current Performance
Target
100 units
Baseline Year
Target Year
Lead Agency
Update Cycle
Last Updated

Performance Progress

Overall Achievement 100%
Baseline: units Target: 100 units

Indicator Overview

Data tracking and implementation details for Non-Emergency Response Time.

Indicator Requirements

Numerator

The number of hours that the city’s IT infrastructure is not available due to an incident (i.e. system power outage, scheduled maintenance).

Denominator

Total number of incidents causing IT infrastructure outages.

Evidence / Verification

Indicator 19 = A / B X 100 A. Numerator : Please state the duration (hours) the city’s IT infrastructure is unavailable due to incidents (power outages, scheduled maintenance) for the assessment year. (upload document) B. Denominator : Please state the total number of incidents causing IT infrastructure disruption for the assessment year. (upload document)

Delivered By

Initiatives actively contributing to this indicator's achievement.

Putrajaya Mobile Perbadanan Putrajaya
Pilot

Touchpoint International Smart City Mobile Platform Pilot

View Initiative
Integrated Operation Centre (IOC) Perbadanan Putrajaya
Operational

Unified Situational Awareness & Incident Command for Putrajaya

View Initiative
Putrajaya Command Centre (PCC) Perbadanan Putrajaya
Operational

The Nerve Centre of Smart Putrajaya

View Initiative
E-Aduan (SISPAA) Perbadanan Putrajaya
Operational

Public Complaint Management System

View Initiative

Standards Reference

ISO Ref.
MS ISO 37122:2019
Indicator ID
IND-19
Category
GV - Governance
Data Source

Part of Component

Smart Government

Leveraging digital governance, data-driven policy-making, open data platforms, e-services, cross-agency integration, ...

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