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Overview
The E-Aduan initiative operates under the Sistem Pengurusan Aduan Awam (SISPAA), representing the government’s continuous commitment to improving the quality of municipal services and delivery through modern technology.
SISPAA PPj is the digital evolution of the Integrated Public Agency Complaint Monitoring System (iSPAAA), initially developed by the Public Complaints Bureau (BPA) in late 2007. By transitioning to this centralized online framework, the process of submitting feedback, reporting issues, and tracking municipal complaints has become significantly faster and more accessible for the public.
Citizens can access the system anytime and anywhere with an internet connection, ensuring a highly responsive and transparent governance model. Any complaints, suggestions, or feedback regarding the services and infrastructure managed by Perbadanan Putrajaya can be directed safely and efficiently through the SISPAA PPj portal at ppj.spab.gov.my.
Key Highlights
Technology Stack
