Smart Government GV | Governance IND-18

IT Infra Downtime

Measurement and tracking for IT Infra Downtime.

Achieved Level 3 Target

0 units

Current Performance

Target

100 units

Baseline Year

Target Year

Lead Agency

Update Cycle

Last Updated

Performance Progress

Overall Achievement 100%

Baseline: units Target: 100 units

Indicator Overview

Data tracking and implementation details for IT Infra Downtime.

Indicator Requirements

Numerator

Total number of hours from initial call / form submission taken to respond to all complaints made through the city’s nonemergency system.

Denominator

Total number of complaints received by the city’s nonemergency system.

Evidence / Verification

Indicator 18 = A / B X 100 A. Numerator: Please state the total hours taken to resolve complaints made through the city’s non-emergency system from the initial call / form submission for the assessment year. (upload document) B. Denominator: Please state the total complaints received through the non-emergency system for the assessment year. (upload document)

Delivered By

Initiatives actively contributing to this indicator's achievement.

Putranet Fiber Optic Network Perbadanan Putrajaya

Operational

Backbone Communication Infrastructure for Smart Putrajaya

View Initiative

Central Server Farm and Disaster Recovery Centre Perbadanan Putrajaya

Operational

High Availability and Redundancy for Critical Systems

View Initiative

Standards Reference

ISO Ref.: MS ISO 37122:2019
Indicator ID: IND-18
Category: GV - Governance
Data Source

Part of Component

Smart Government

Leveraging digital governance, data-driven policy-making, open data platforms, e-services, cross-agency integration, ...

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